Terms and Conditions
TERMS AND CONDITIONS
All Products made by me are subject to the following Terms and Conditions.
INGREDIENTS
All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.
It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.
All products are made to be eaten on the day of the celebration.
QUOTATIONS
All Quotations are valid for 7 days from the date of issue.
ORDERS
Any Products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.
No refunds will be given for color selections or minor design discrepancies.
DEPOSITS
A non-refundable deposit of 50% is required to hold your custom cake date within five (5) days prior to pickup, fourteen (14) days for larger cakes.
Where we have delivered what is quoted and invoiced, but the Customer does not accept the finished Product, the deposit WILL NOT be refunded (50%). The Customer can choose to pay the remainder and take the Product/s, or leave them at no extra cost.
UNFORESEEN CIRCUMSTANCES
Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.
FINAL BALANCE PAYMENTS AND PICKUPS
The balance for smaller custom cakes is due at least 5 days before pickup date, and before the Product leaves the premises.
If paying by cash, correct change is appreciated, as we may not have the exact change on the premises.
If paying by internet transfer, the money needs to hit the account BEFORE the product leaves the premises.
It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.
COLLECTION
Collection will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.
PUBLICATION
We reserve the right to use any image of a Product made by us for publication at a later date.
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PICKUP
The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.
REFUNDS/CANCELLATION/POSTPONEMENT POLICY
POSTPONEMENT
If, for any reason the event is required to be postponed, please contact me immediately.
The new date proposed will be subject to availability.
CANCELLATIONS/REFUNDS
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
Any refunds will be paid within 30 days of cancellation.
As our bakes are made to order and personalised to your specification, orders cannot be cancelled once the bakes or decorations have been started. However, should you wish to change or cancel your order at any time please contact us immediately and we will do our best to meet your needs.
NON-EDIBLE ITEMS
Some cupcakes or bouquets may contain inedible items such as floral piping wire, small ribbons, plastic and/or wooden decorations. It is the customer’s responsibility to ensure that these items are removed before consumption.